Refund Policy

EDVINTAGE sells authentic vintage clothing.  If you wish to cancel your order, you may do so within 14 days of receiving the goods in accordance with the Consumer Contracts Regulations 2013. Return postage costs are the responsibility of the customer. Items must be returned unworn and, in the condition, received.

To raise a fault claim, customers must contact us with their order number, a description of the issue, and supporting photographs before returning any item. We will assess the claim and respond within a reasonable time. Claims relating solely to standard vintage wear, age-related characteristics consistent with the product description, or subjective dissatisfaction do not qualify as valid grounds for a fault claim. Where a fault is confirmed, our first remedy will be a replacement of equivalent value and condition. A refund will only be offered where a suitable replacement cannot be provided. If an incorrect size is dispatched compared to what was ordered, we will arrange a replacement; a refund will not be issued where a replacement is available. Where a return is approved, the customer is responsible for the cost of return postage using a tracked service. Items must be returned in the condition received. Your statutory rights under the Consumer Rights Act 2015 are not affected: within 30 days of delivery you may reject a faulty item for a full refund; between 30 days and 6 months you are entitled to a repair or replacement in the first instance; after 6 months the burden of proof shifts to the customer to demonstrate the fault was present at delivery.